This is the place where our approach to business, support, and transparency is made clear. No jargon, no upselling and contract free services. It’s not one small thing that makes us different, it’s everything we do. It’s approach DONE DIFFERENTLY.
Most web design businesses focus on maximising their profit margins first, with client success as a secondary concern. We’ve flipped this model completely. Our approach prioritises creating genuine value for your business before considering our bottom line. We believe that when we help your business succeed online, our success naturally follows. This philosophy influences everything from our pricing structure to our support system to our client onboarding process.
Unlike traditional web design companies that take anyone who calls, our journey together starts with our waiting list. You’ll provide your first name and email, and immediately begin receiving our “10 Steps To Website Success” email series. This carefully crafted sequence gives you valuable website insights while helping you prepare content and determine if we’re the right fit.
After completing the email series, we’ll invite you to a Discovery Call. This conversation explores where your business stands today, what you want your website to achieve, and your timeline for growth. We’ll review the key elements from our email series—content, branding, target audience—to ensure we’re aligned on your vision.
We won’t push you into a package that doesn’t suit your needs. For startups, we typically recommend starting with our affordable Essential Elements package that you can grow into. For established businesses, we might suggest a more comprehensive option based on your existing web presence, but the final choice is always yours.
Once you decide to proceed, we’ll set you up on our dedicated client portal. This becomes your hub for sharing content, images, and developing your brand identity. Everything happens in one place—no endless email chains or lost attachments.
With your materials in hand, we’ll build your WordPress site using Elementor, carefully crafting a design that fits your package and budget. Throughout development, you’ll have full visibility of the work-in-progress site before it goes live, allowing for feedback and refinements.
When you’re happy with your site, we can create anticipation with a countdown timer and help you plan social announcements. Your site will go live exactly when promised—typically at 9am on a Monday—giving you a strong start to the week.
After launch, we’ll check in weekly through BaseCamp to address any tweaks and celebrate your first client acquisition (which we’d love to share on our socials with your permission). Regular Strategy Calls—scheduled at intervals appropriate to your package—help ensure your website continues to serve your evolving business needs.
We’ve torn up the typical web design playbook of jargon, complex packages, and constant upselling to create something genuinely different.
We operate on what we call the “Circle of Value” – our recommendations focus on creating genuine value for you and your customers, which naturally returns to us through trusted relationships. Our suggestions are always transparent, relevant, educational, and pressure-free.
You get exactly what you need at your own pace, with a relationship built on trust rather than transactions. Your budget is respected and optimized for maximum value with an adviser invested in your growth.
We deliberately limit our client intake to ensure exceptional quality for each project. We’d rather be honest about our capacity than rush your website or dilute our service.
Our scheduled call system ensures you get our complete, undivided attention when we talk – not someone trying to code your website while answering your call.
When you book support through our portal, we start fixing issues immediately – often before we even call you back. Our call is typically to confirm everything’s working properly. We don’t live in a perfect world, but we make problems right quickly and proactively.
Our month-to-month service can be cancelled anytime without penalties. Unlike other no-contract solutions that charge premium prices, ours starts affordable and stays that way. If you leave, your website and domain name go with you.
Move up to more comprehensive plans as you grow, or scale back when needed. Your business changes – your website services should adapt accordingly without penalties or awkward conversations.
Our add-ons deliver genuine functionality, not vanity features. We focus on making fewer pages more meaningful rather than diluting your message with unnecessary content.
Our £2.50/month Essential Elements package serves as a safety net for clients who need to scale back temporarily. Your online presence shouldn’t disappear just because you’re going through a tight spot.
Your project will be delivered when promised, or we’ll credit your account for each day we’re late. No excuses – just results when you need them for your marketing campaigns and product launches.
If you’re not satisfied within your first 366 days, we’ll help you transition to another provider with all your files and data. No questions asked – just a smooth transition if things aren’t working out.
