Payment Terms

Payment terms are often hard to read.  Like they have been written by a team of legal professionals.  We wanted to move away from that and use plain English instead. 

TL;DR - Payment Terms in Plain English.

• As soon as you join, billing starts.
• By default, you're billed monthly in advance. However, you can choose quarterly or yearly prepay.
• Your plan renews automatically until you cancel in writing.
• The price you join on is the price you pay, unless you change plans or we give advance notice of an adjustment.
• No hidden fees. No automatic upgrades.
• Cancel anytime in writing.
• You get the full current month refunded, plus any unused prepaid time.
• Refunds are based on what you actually paid.
• No cancellation or exit fees.
• If a payment fails, we retry it. If it still fails, services pause.
• We design websites. We do not pursue unpaid balances beyond service suspension.
• Extras are clearly priced before you agree to them.
• One-off extras aren’t refundable once delivered.
• Ongoing extras can be removed at the end of a billing cycle.
• The Happy Voucher becomes available after 12 months of continuous service.
• It covers one future month of your core plan only.
• It isn’t cash and can’t clear overdue balances.
• Start-Up Support (Savvy Start-Up) is account credit for qualifying new businesses.
• It reduces what you pay, but it isn’t refundable or transferable.
• Refunds always apply only to money you actually paid.
• Domain renewals are included while your plan is active.
• If you cancel but keep your domain with us, renewal fees apply.
• Domain renewal fees are payable when not attached to an active plan. 
• Domain name fees aren’t refundable once paid.
• Services may be suspended while the matter is investigated.
• Standard suspension rules apply if a chargeback fails.
• Keep your contact details up to date.
• Email and SMS notifications count as reasonable notice.

This summary is provided for convenience only. The full Payment Terms below are legally binding.

That’s the short version.
The full Payment Terms explain the details.

1. Payment Terms.

Clear. Simple. Fair.

These Payment Terms form part of your agreement with us and should be read alongside our Terms of Service and Privacy Policy. Together, they form the entire agreement between us.

2. Billing Structure.

We bill all plans monthly in advance unless you choose a prepaid quarterly or yearly option.

Billing begins immediately when you join.

Your plan renews automatically unless you cancel in writing.

3. Pricing.

The price displayed for your chosen plan is the price you pay at the time you join.

Your core monthly fee remains fixed unless:

• You choose to change plans, or

• We provide advance notice of a pricing adjustment.

• We will always provide 100 days of any price adjustments.

• Rising Operating Costs: Increased expenses for wages, staff, rent, utilities, and software subscriptions.
• Inflation: General economic inflation (such as Consumer Price Index, CPI) often leads companies to raise prices to keep up with the increased cost of doing business.
• Supplier/Supply Chain Costs: Rising costs of materials, parts, and transportation.
• Strategic Repositioning: Moving from a "value" model to higher-end, premium services, or to improve profit margins.
• Added Value: Increases are often introduced alongside new features, upgrades, or improved service quality.

Any optional extras or additional services are clearly priced before you agree to them.

We do not apply hidden fees, surprise charges, or automatic upgrades.

4. Black Friday / Prepaid Options.

If you choose quarterly or yearly prepaid billing:

• You receive the stated saving.

• Your billing period is paid in advance.

If you cancel early:

• You receive the current month refunded.

• Plus all unused prepaid time.

Refunds are calculated from the amount you actually paid.

No cancellation or exit fees apply.

If you are cancelling in the first 366 days we will apply our Leap Year Guarantee.  An automatic refund of every penny you have paid us, in full.

5. Extras and Additional Services.

Optional extras and additional services are clearly priced before you agree to them.

Extras may be billed:

• As a one-off charge, or

• We add it to your next monthly billing cycle.

We confirm all pricing in writing before work begins.

Unless otherwise agreed in writing:

• One-off extras are non-refundable once delivered

• Ongoing extras can be removed at any time.

• Ongoing extras will run for the remainder of your current billing cycle. Your next invoice shows the reduction.

Extras do not change your core plan unless you choose to upgrade.

6. Failed Payments.

If a payment fails, we will retry it up to two additional times.

If we still can't collect payment, we suspend your services.

We do not pursue unpaid balances beyond service suspension.

7. Cancellations.

You may cancel at any time in writing via goodbye@paymonthlywebsites.com.

Your refund is calculated from the moment you send your cancellation request. Not when we read it.

Once we confirm your cancellation:

• Services stop.

• We process refunds in line with our Refund Policy.

To see what happens and how to cancel your services take a look at Goodbye Made Easy.

8. Refunds.

If you cancel:

• We refund the full current month

• Plus any unused prepaid time

We base refunds on what you paid.

We issue refunds to your original payment method within 7 working days of confirmation.

There are no cancellation or exit fees.

We calculate Leap Year Guarantee refunds on what you actually paid. Leap Year Guarantee refunds apply to the first 366 days of service only.

9. Happy Voucher.

The Happy Voucher is a one-time credit equal to one full month of your core plan fee.

It becomes available after 12 consecutive months of active, continuous service.

The voucher:

• You must request it in writing.

• We apply it to your next billing cycle.

• Covers your core monthly plan fee only

• Does not apply to domain renewals, extras, or third-party fees

• You can't swap it for cash.

• We can't transfer it.

• You can't split it across billing periods.

You can't use the Happy Voucher on suspended accounts or to clear overdue balances.

It expires if your account is closed. To redeem your Happy Voucher, simply email us at hello@paymonthlywebsites.com and we’ll apply it to your next billing cycle.

The Happy Voucher does not affect your refund rights, Leap Year Guarantee, or Guaranteed Happy commitment.

10. Start-Up Support (Savvy Start-Up).

Start-Up Support is a discretionary account credit available to qualifying new businesses.

To qualify:

• Your business must be less than 2 years old

• Your business must not have previously had a website

"If we approve your application, we apply a £500 credit in year one, and a further £500 credit applied in year two. 

The credit:

• May be used against your chosen plan.

• Applies to plan fees only.

• You can't swap it for cash.

• You can't transfer it.

• We can't refund it.

• We can't split it across accounts.

No refunds are given on Savvy Start-up credits.

Refunds under any policy, including the Leap Year Guarantee or standard cancellation refunds, are calculated based only on amounts actually paid by you. Start-Up Support credit is not refundable.

We allow one Start-Up Support allocation per business.

We reserve the right to withdraw or amend this support for new applicants at any time.

11. Domain Renewals.

Domain renewal fees are included within your active monthly plan.

If you cancel your plan but choose to keep your domain with us, We bill renewal fees separately at the applicable annual rate.

Domain renewal fees are non-refundable once paid.

If your account is suspended due to non-payment, we won't process domain renewals.

12. Chargebacks

If you believe a charge is incorrect, contact us first.

If a chargeback is raised:

• We may suspend services while we investigate.

• If resolved in our favour, the amount becomes outstanding.

• Standard suspension rules apply if unpaid.

We will always act reasonably and in good faith.

13. Account Closure.

If your account stays suspended for 12 months or more, we may permanently close it.

We are not obliged to retain website files, emails, backups or hosting beyond that point, we may permanently delete them.

14. Notifications & Contact Details.

We’ll notify you of payment-related issues by:

Email, and SMS.

We send notifications to your registered email address and mobile number on your account.

We consider this reasonable notice.

It’s your responsibility to keep contact details accurate and up to date.

We are not responsible for missed notifications caused by inaccurate or outdated contact details.

15. Changes to These Payment Terms.

We may update these Payment Terms from time to time.

Where changes materially affect pricing or billing, we will provide reasonable notice.

Last reviewed: Wednesday 01st April 2026.