support DONE DIFFERNETLY
This is the place where you will learn why we don’t take incoming phone calls. We believe support should be the best it can be and be there when you need it. That’s how we have found balance that delivers value and gets you the answers you need. It’s support DONE DIFFERENTLY.
Two Ways to Get Support:
We like to keep our support simple, effective and valuable. By offering two ways to get support we can provide quick answers to routine questions. Our Call Back support means you get a that good old fashioned telephone support without the long wait.
It’s support DONE DIFFERENTLY!
Need to Speak to Us?
- Client Portal: Go to the support section in your client portal.
- Book a Call-Back: Click the link that says “Book A Call Back”.
- Book a Call-Back: Book a Call-Back at a time that works for you.
- Call Back: We call you back on your chosen date and time!
- Get Support: You get the support you need.
Make sure you save our phone number so you know its uss calling you back!
Non-Urgent Questions:
- Client Portal: Go to the support section in your client portal.
- Leave a Question: If you have a non-urgent question, leave it in the support section.
- Response Time: We will get back to you within one business day.
Support does not have to complicated.
Your FAQs
Why We Don't Take Random Incoming Calls?
Reaching out and connecting with new clients is still important to us. That’s why we have three clear options on our Contact page.
- WhatsApp Message: For a quick and casual question, send us a WhatsApp message. It’s fast and easy!
- Contact Page: Use our contact page and send us a message from there. On our contact page, you will find 3 ways to contact us:
- WhatsApp Number: You can reach us via WhatsApp at [Your WhatsApp Number]. This is also our Caller ID Number for clients.
- Quick Form: Fill out our quick form with your name, email, and message. We’ll get back to you promptly.
- Email: You can email us directly at [Your Email Address]. No forms, just an email address where we are happy to help.
Why We Don't Offer Email Support?
Email support can often be inefficient and lead to misunderstandings or delays. Not to mention raising a new support issue months down line on theta same email. This leads to confusion. Emails get lost, end up in spam filters and if you get into what we call “Email Tennis” where the emails go back and forth, that email becomes a short story and not an effective means to good quality support.
- Lost in Spam: Emails can easily get lost or end up in spam filters, leading to missed communications.
- Time-Consuming: Back-and-forth emails, often referred to as “Email Tennis,” can become time-consuming and lead to delays in resolving issues.
- Lack of Personalisation: Email exchanges can lack the personal touch and immediate feedback that a direct conversation provides.
Why We Don't Do Support Tickets
Support tickets need you to login to your account. Can often be slow, misdirected and often lead to multiple replies to the same ticket. This leads to any support issues taking longer to resolve.
Support Tickets Can Be Slow:
- Delays in Response: Support tickets can take days to get a response, leading to delays in resolving issues.
- Lack of Personalization: Ticket systems often lack the personal touch and immediate feedback that a direct conversation provides.
- Inefficient Communication: Ticket systems can lead to miscommunications and delays, as clients may need to provide additional information multiple times.
Why we don't have online chat?
Online chat is expensive. That extra expense would be added to your monthly bill. With online chat you still in que, waiting for a reply and it may not even resolve any issue you may have.
- Cost: Online chat systems can be expensive to maintain, and these costs would likely be passed on to you in the form of higher monthly bills.
- Waiting in Queue: Even with online chat, you may still find yourself waiting in a queue for a response.
- Ineffective Resolution: Online chat may not always resolve your issues effectively, leading to further delays and frustration.
I am not a client, how do I reach out to you?
Online chat is expensive. That extra expense would be added to your monthly bill. With online chat you still in que, waiting for a reply and it may not even resolve any issue you may have.
- Cost: Online chat systems can be expensive to maintain, and these costs would likely be passed on to you in the form of higher monthly bills.
- Waiting in Queue: Even with online chat, you may still find yourself waiting in a queue for a response.
- Ineffective Resolution: Online chat may not always resolve your issues effectively, leading to further delays and frustration.
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