Guaranteed Happy.
Five client-picked promises to keep you happy.
Five promises, created by our clients.
Zero fine print.
If we fail, your next month is free, plus your choice of a £30 gift card or a charity donation.
That’s Guaranteed Happy.
How It Works
We asked our clients what they hated most about working with creative businesses.
Then we did the opposite.
Five frustrations came up again and again. Together, we turned those into five promises.
Guaranteed Happy was born.
“Satisfaction Guaranteed” died.
Our Five Core Promises
Vision Promise
Your website will look exactly how you want it. We’ll work with you to get it live and make you proud to share it. As your business changes, we’ll help your website change with it, within your chosen plan.
Price Promise
The price you see is the price you pay. All pricing is listed clearly. No surprises. Your core website is a fixed monthly fee. If we spot a way to save you money, we’ll tell you. You stay in control.
No Upsell Promise
We’ll never push extras. If there’s a simpler or more cost-effective way to reach your goals, we’ll say so. Every recommendation must add value or save you money. Our clients buy value, not pressure.
On Time Promise
Your time matters. If we agree on a deadline, we’ll meet it. We plan carefully, communicate clearly, and keep our commitments. We also respond to all messages related to your services within 24 hours. (Business hours apply here 12 Noon to 20:00 Monday to Friday)
No Pester Promise
We won’t flood your inbox or phone. You’ll only hear from us if you’ve booked a call or if something genuinely important needs your attention, such as billing or policy updates. No marketing noise. Ever.
If We Break a Promise
If we break any one of these five promises:
Your next month is free
You’ll receive a £30 gift card, or we’ll donate it to a charity of your choice
Because “sorry” isn’t enough.
How to Claim Guaranteed Happy
There are:
no claim forms
no fine print
no terms
Guaranteed Happy isn’t a loophole, it’s a standard.
If you think we’ve fallen short, tell us.
If we’ve broken a promise, we’ll honour it.
If there’s ever disagreement about what happened, we’ll work it out fairly and transparently.
All claims get priority attention and are resolved within 5 business days.
Not a Reward Scheme
Guaranteed Happy is not a loyalty scheme or a perk system.
It’s a genuine guarantee for when we fall short.
It exists to keep service consistent, fair, and human, not perfect.
Guaranteed Happy From Day One
This isn’t a checklist.
It’s our philosophy, values, and standards rolled into one.
It’s a guarantee that starts on day one and stays with you for as longe as you are with us.
No activation
No forms
No claiming required
No fine print
This is how business used to be, before everything went beige.
Why This Matters
Guaranteed Happy was built to go beyond meaningless badges and empty promises.
Our clients designed it.
It’s not about being the cheapest.
It’s not about pretending we’re perfect.
It’s about being dependable, transparent, and consistently useful.
When we fall short — and sometimes we will — we make it right.
Final Note
Many of our clients have stayed with us for years.
Not because they’re locked in, but because the service works.