Guaranteed Happy.
Five client-picked promises to keep you happy.
Five promises, created by our clients. Guaranteed Happy is automatic. Every client. From day one. If we fall short, we fix it.
How It Works
We asked our clients what they hated most about working with creative businesses.
Then we did the opposite.
Five frustrations came up again and again. Together, we turned those into five promises.
Guaranteed Happy was born and “Satisfaction Guaranteed” died.
Our Five Core Promises
Vision Promise
We build what we agree.
Your website will deliver the agreed design and functionality within your chosen plan.
We work with you to get it live and something you’re proud to share.
As your business evolves, we’ll help your website evolve with it, within your plan.
Clear scope. Clear delivery. No vanishing features.
Price Promise
The price you see is the price you pay when you join.
Your core monthly fee stays fixed unless:
You choose to change plans, or
We give advance notice of a pricing adjustment.
All extras are clearly priced before you agree to them.
No hidden fees.
No creeping costs.
No automatic upgrades.
If we spot a way to save you money, we’ll tell you.
No Upsell Promise
We don’t pressure clients to buy more.
If we recommend something, it supports your stated goals.
And it’s always optional.
You stay in control of plan changes and additional services.
Value first. Pressure never.
On Time Promise
If we agree a deadline in writing, we meet it — provided we have what we need from you.
Website design is collaborative.
Timelines depend on timely communication from both sides.
We respond to service-related messages within 24 working hours during business hours (12:00–20:00, Monday to Friday).
Clear deadlines. Clear communication.
No Pester Promise
We don’t send unsolicited marketing.
We don’t cold call.
We contact you only to:
Deliver your services
Provide billing information
Communicate policy updates
Respond to your enquiries
Notify you of matters affecting your account
No noise. No chasing. No sales pressure.
If We Break a Promise
If we materially fail to meet one of these five promises, and you let us know, we will make it right.
Your next month is free.
Plus you choose a £30 gift card or a £30 donation to charity.
No drama. Just tell us.
How to Claim Guaranteed Happy
There are:
no claim forms
no hidden conditions
no performance theatre
Guaranteed Happy isn’t a loophole, it’s a standard.
If you believe we’ve fallen short, let us know in writing and we will review it promptly.
If there’s ever disagreement about what happened, we’ll work it out fairly and transparently.
All claims get priority attention and are resolved within 5 business days.
Not a Reward Scheme
Guaranteed Happy is not a loyalty scheme or a perk system.
It’s a genuine service commitment for when we fall short.
It exists to keep service consistent, fair, and human, not perfect.
Guaranteed Happy From Day One
This isn’t a checklist.
It’s our philosophy, values, and standards rolled into one.
It’s a guarantee that starts on day one and stays with you for as long as you are with us.
This is how business used to be, before everything went beige.
Why This Matters
Guaranteed Happy was built to go beyond meaningless badges and empty promises.
Our clients designed it.
It’s not about being the cheapest.
It’s not about pretending we’re perfect.
It’s about being dependable, transparent, and consistently useful.
When we fall short, and sometimes we will, we make it right.
Final Note
Many of our clients have stayed with us for 10 plus years.
Not because they’re locked in. We are not perfect either. But, we always try our best to do our best.