Payment Terms.
The Stuff You Need To Know.
TL;DR – Payment Terms in Plain English
• Billing starts immediately when you join.
• You’re billed monthly in advance unless you choose quarterly or yearly prepay.
• Your plan renews automatically until you cancel in writing.
• The price you join on is the price you pay, unless you change plans or we give advance notice of an adjustment.
• No hidden fees. No automatic upgrades.
• Cancel anytime in writing.
• You get the full current month refunded, plus any unused prepaid time.
• Refunds are based on what you actually paid.
• No cancellation or exit fees.
• If a payment fails, we retry it. If it still fails, services pause.
• We design websites. We do not pursue unpaid balances beyond service suspension.
• Extras are clearly priced before you agree to them.
• One-off extras aren’t refundable once delivered.
• Ongoing extras can be removed at the end of a billing cycle.
• The Happy Voucher becomes available after 12 months of continuous service.
• It covers one future month of your core plan only.
• It isn’t cash and can’t clear overdue balances.
• Start-Up Support (Savvy Start-Up) is account credit for qualifying new businesses.
• It reduces what you pay, but it isn’t refundable or transferable.
• Refunds always apply only to money you actually paid.
• Domain renewals are included while your plan is active.
• If you cancel but keep your domain with us, renewal fees apply.
• Domain renewal fees aren’t refundable once paid.
• Services may be suspended while the matter is investigated.
• Standard suspension rules apply if a chargeback fails.
• Keep your contact details up to date.
• Email and SMS notifications count as reasonable notice.
This summary is provided for convenience only. The full Payment Terms below are legally binding.
That’s the short version.
The full Payment Terms explain the details.
1. Payment Terms
Clear. Simple. Fair.
These Payment Terms form part of your agreement with us and should be read alongside our Terms of Service and Privacy Policy. Together, they form the entire agreement between us.
2. Billing Structure
All plans are billed monthly in advance unless you choose a prepaid quarterly or yearly option.
Billing begins immediately when you join.
Your plan renews automatically each billing cycle unless cancelled in writing.
3. Pricing
The price displayed for your chosen plan is the price you pay at the time you join.
Your core monthly fee remains fixed unless:
You choose to change plans, or
We provide advance notice of a pricing adjustment.
Any optional extras or additional services are clearly priced before you agree to them.
We do not apply hidden fees, surprise charges, or automatic upgrades.
4. Black Friday / Prepaid Options
If you choose quarterly or yearly prepaid billing:
You receive the stated saving
Your billing period is paid in advance
If you cancel early:
You receive the current month refunded
Plus all unused prepaid time
Refunds are calculated from the amount you actually paid.
No cancellation or exit fees apply.
If you are cancelling under the Leap Year Guarantee, please make this clear in your cancellation request so we can process it correctly.
5. Extras and Additional Services (Go Further)
Optional extras and additional services are clearly priced before you agree to them.
Extras may be billed:
As a one-off charge, or
Added to your next monthly billing cycle
All pricing is confirmed in writing before work begins.
Unless otherwise agreed in writing:
One-off extras are non-refundable once delivered
Ongoing extras can be removed at the end of any billing cycle
Extras do not change your core plan unless you choose to upgrade.
6. Failed Payments
If a payment fails, we will retry it up to two additional times.
If payment is not successfully collected, your services will be suspended.
We do not pursue unpaid balances beyond service suspension.
7. Cancellations
You may cancel at any time in writing via hello@paymonthlywebsites.com.
Your refund is calculated from the moment you send your cancellation request — not when we read it.
Once cancellation is confirmed:
Services stop
Refunds are processed in line with our Refund Policy
8. Refunds
If you cancel:
We refund the full current month
Plus any unused prepaid time
Refunds are based on what you paid.
Refunds are issued to your original payment method within 7 working days of confirmation.
We do not charge cancellation or exit fees.
Leap Year Guarantee refunds follow the same principle and are calculated based on amounts actually paid by you.
9. Happy Voucher
The Happy Voucher is a one-time credit equal to one full month of your core plan fee.
It becomes available after 12 consecutive months of active, continuous service.
The voucher:
Must be requested in writing
Is applied to your next billing cycle
Covers your core monthly plan fee only
Does not apply to domain renewals, extras, or third-party fees
Cannot be exchanged for cash
Cannot be transferred
Cannot be split across billing periods
The Happy Voucher cannot be applied to suspended accounts or used to clear overdue balances.
It expires if your account is closed. To redeem your Happy Voucher, simply email us at hello@paymonthlywebsites.com and we’ll apply it to your next billing cycle.
The Happy Voucher does not affect your refund rights, Leap Year Guarantee, or Guaranteed Happy commitment.
10. Start-Up Support (Savvy Start-Up)
Start-Up Support is a discretionary account credit available to qualifying new businesses.
To qualify:
Your business must be less than 2 years old
Your business must not have previously had a website
If approved, a £500 account credit will be applied in year one, and a further £500 credit applied in year two.
The credit:
May be used against your chosen plan
Applies to plan fees only
Cannot be exchanged for cash
Cannot be transferred
Cannot be refunded
Cannot be split across accounts
Unused credit has no cash value and expires if your account is closed.
Refunds under any policy, including the Leap Year Guarantee or standard cancellation refunds, are calculated based only on amounts actually paid by you. Start-Up Support credit is not refundable.
Only one Start-Up Support allocation is permitted per business.
We reserve the right to withdraw or amend this support for new applicants at any time.
11. Domain Renewals
Domain renewal fees are included within your active monthly plan.
If you cancel your plan but choose to keep your domain with us, renewal fees will be billed separately at the applicable annual rate.
Domain renewal fees are non-refundable once paid.
If your account is suspended due to non-payment, domain renewals will not be processed.
12. Chargebacks
If you believe a charge is incorrect, contact us first.
If a chargeback is raised:
Services may be suspended while the matter is investigated.
If resolved in our favour, the amount becomes outstanding
Standard suspension rules apply if unpaid.
We will always act reasonably and in good faith.
13. Account Closure
If an account remains suspended for 12 months or more, it may be permanently closed.
We are not obliged to retain website files, emails, backups or hosting beyond that point, and they may be permanently deleted.
14. Notifications & Contact Details
We’ll notify you of payment-related issues by:
Email, and
SMS
Notifications are sent to the registered email address and mobile number on your account.
This is considered reasonable notice.
It’s your responsibility to keep contact details accurate and up to date.
We are not responsible for missed notifications caused by inaccurate or outdated contact details.
15. Changes to These Terms
We may update these Payment Terms from time to time.
Where changes materially affect pricing or billing, we will provide reasonable notice.
Last reviewed: Friday 20th February 2026