Payment Terms.
The Stuff You Need To Know.
TL;DR – Read This If You Read Nothing Else
- You pay monthly, in advance by Direct Debit or debit card/Credit card
- Plans auto-renew at standard pricing unless you cancel
- Discounts and offers end when they end and must be reapplied
- If a payment fails, we retry twice — then your site is suspended
- When suspended, everything stops and billing pauses
- Pay up, and services restart
- We don’t chase debt — suspended accounts close after 12 months
- Domains are not auto-renewed on suspended or unpaid accounts
- You own your domain and website content — our software stays with us
- One Happy Voucher per account if you hit genuine trouble
- Contact us first before raising a chargeback
- We notify by email + SMS — keep your details up to date
- Prices are ex-VAT; VAT added if applicable
If you’re happy with that, you’ll be happy with the full terms.
How You Pay
You can pay by Direct Debit, debit card, or credit card.
Payments are taken monthly, in advance, unless you’ve chosen an advance payment option.
All plans renew automatically at our standard pricing unless cancelled.
All prices are shown exclusive of VAT.
VAT will be added where applicable and clearly shown on our website and on any invoices we issue.
Offers, Discounts & Promotions
Any offers, discounts, or promotional pricing are time-limited.
When a discounted period ends, your plan will automatically renew at standard pricing, unless a new fixed-term price has been explicitly agreed.
Offers and discounts do not roll over and must be reapplied by you.
We do this so you can access the most relevant offer available to your current needs.
Discounts do not stack unless explicitly stated.
Preferred Payment Method
You can change your Preferred Payment Method at any time.
It’s your responsibility to keep payment details up to date, including:
Expired debit or credit cards
Changes to bank or Direct Debit details
We don’t manage, monitor, or remind you about payment details.
Changing a payment method on or close to your payment date may interrupt automated billing and can trigger account suspension. In some cases, payment may need to be made manually to maintain uninterrupted service.
Repeated failed payment methods may result in catch-up billing once payment is successfully processed.
Returned or Failed Payments
If a payment is returned unpaid, we’ll retry it up to two more times.
If payment is still not collected, your account will be automatically suspended.
We design websites. We don’t chase debt.
Billing During Suspension
When an account is suspended:
Billing stops
No further charges are taken
Services remain unavailable until payment is resolved.
Website Suspension
If your account is suspended, everything stops.
This includes (but isn’t limited to):
Your website
Hosting
Email accounts
Any additional services linked to the account
Services are restored once payment is brought up to date.
Payment Discretion – Happy Voucher
Accounts are normally collected in full each billing period.
We understand the real world. If you hit genuine difficulty, we may apply one-off discretion to keep your services running.
This is called a Happy Voucher.
One Happy Voucher per account
One use only
Not automatic
Not repeatable
Not open to abuse
Chargebacks & Payment Disputes
Any payment or account issues should be raised with us first.
We believe our terms are fair and we deserve a reasonable chance to resolve issues before a chargeback is requested.
If a chargeback is raised:
Services will continue while it’s being investigated.
If the chargeback is resolved in our favour, the amount becomes outstanding.
Normal payment and suspension rules then apply.
Account Closure After Suspension
If an account remains suspended for 12 months, it will be closed.
Once closed:
The outstanding balance becomes unpayable
We have no obligation to retain any files, databases, images, or emails linked to the account
Domain Names & Renewals
We will not auto-renew domain names where an account:
Has an outstanding balance, or
Is suspended
Where possible, we’ll notify you before a domain expires.
This is a courtesy, not a guarantee.
We accept no responsibility if a domain expires due to suspension, non-payment, or missed notification.
Payment Method Changes
We reserve the right to change available payment methods where:
A payment provider is no longer commercially viable, or
A payment provider ceases trading
We’ll give reasonable notice where possible, aiming for 90 days.
If circumstances are outside our control, changes may take effect sooner.
Notifications & Contact Details
We’ll notify you of payment-related issues by:
Email, and
SMS
Notifications are sent to the registered email address and mobile number on your account.
This is considered reasonable notice.
It’s your responsibility to keep contact details accurate and up to date.
We take no responsibility for missed notifications caused by outdated details.
Cashflow & Fairness
We don’t penalise businesses for cashflow problems.
As long as payment is made, services continue.
No strike systems. No punishment cycles. No nonsense.
Changes to These Terms
We may update payment terms or pricing from time to time.
If we do, we’ll notify you by email.
Changes apply from the relevant billing period unless stated otherwise.