Support.
The Human Way.
How to get help.
You don’t need to read a manual.
Pick the option that fits.
Email.
Best for most things.
Support emails are available all day, every day.
We pick them up and respond the next working day, often sooner.
Call Back.
Request a Call Back
We’ll call you as soon as one of us is free.
During busy periods this may take a little longer.
This is for urgent issues or when something needs explaining.
Button: Request a Call Back
Book a Call.
Pick a time. We’ll call you.
Choose a date and time that works for you.
We’ll ring you at that time.
This is best for planned conversations.
Button: Book a Call
WhatsApp.
Message us on WhatsApp
Good for quick confirmations or short questions.
We reply as soon as we can.
If it’s outside working hours, we’ll reply when we’re next in.
A quick note on how we work.
Email is always available
Calls are by call back or booking only
WhatsApp is for quick questions, not long discussions
Real people read every message
No support chat bots.
No support tickets.
No nonsense.
Before you contact us
This section is small but powerful.
We don’t offer instant phone support
We don’t negotiate terms or pricing
We won’t bypass payment or suspension rules
We will always explain what’s happening and why
This saves everyone time.
Before you contact us
This section is small but powerful.
We don’t offer instant phone support
We don’t negotiate terms or pricing
We won’t bypass payment or suspension rules
We will always explain what’s happening and why
This saves everyone time.
Still stuck?
If you’re not sure which option to use, email us.
We’ll point you in the right direction. help@paymonthlywebsites.com
A quick security note
For security and data protection reasons, we only respond to support requests that come from:
Your registered email address
Your registered contact number
Your registered mobile number for WhatsApp/Single/SMS
No exceptions.
This protects your account, your data, and your website.
If you contact us from a different email address or number, we won’t respond until it’s verified.