Terms of Service.
The Rules of the Road.
We’ve written these Terms to be fair to everyone involved.
They’re legally sound, written in plain English, and designed to protect both you and us.
We’ve included a short version below that outlines the key points. The full legally binding Terms follow.
TL;DR Read This If You Read Nothing Else
You must be 18+ and authorised to act for your business.
You’re responsible for your account and keeping access secure.
We build and manage your website under your chosen plan.
Your website and domain are always yours.
Our platform, systems and tools remain ours.
Pay on time and your services stay active. Non-payment may lead to suspension.
You can cancel at any time, in writing.
If you cancel, we refund the full current month plus any unused prepaid time. Refunds are processed within 7 working days.
New clients get 366 days to change their mind. Every penny back.
All clients are covered by our Guaranteed Happy promises. If we materially fail, your next month is free.
You must have the right to use the content you provide and ensure it complies with the law.
Services must not be used for unlawful or harmful activity.
We use trusted third-party providers (including payment processors and hosting providers).
Technology is not perfect. Outages can happen. Liability is limited as set out below.
We process data in line with our Privacy Policy.
These Terms, together with our Payment Terms and Privacy Policy, form the full agreement.
Governed by the laws of England and Wales.
The full legal detail appears below.
1. Terms of Service
Effective Date: Friday 20th February 2026.
These Terms govern your use of PayMonthlyWebsites.com and our services.
By joining a plan, you agree to these Terms.
2. Who Can Use Our Services
You must be at least 18 years old.
If you are acting on behalf of a business, you confirm that you have the authority to do so, including the authority to make payments.
By using our services or making any payment, you agree to these terms.
If you do not agree, that is fine. Just do not use our services.
3. Account Responsibility and Safety
You are responsible for your account and everything done with it.
This includes:
Keeping login details private
Making sure only authorised people have access
Letting us know immediately if something looks wrong
If we spot suspicious activity, we may temporarily restrict access to protect your account and contact you.
4. Our Services
We provide website design, hosting, email, maintenance and related services under your chosen plan.
Your website will deliver the agreed design and functionality within your selected plan.
Website design is collaborative. Timelines depend on timely communication and cooperation from both parties.
5. Ownership
Your domain is always yours.
Your website is always yours.
We do not retain ownership of your domain or website.
When you cancel:
We provide a full backup of your website.
We retain a secure copy for up to 12 months unless you request earlier deletion.
Domain renewal fees are non-refundable once paid.
6. What We Always Own
Our software and platform
Themes, plugins, frameworks, and custom code
Hosting infrastructure and systems
Security, performance, and management tooling
Our brand, logos, methods, and intellectual property
When you leave, you can take your content, but not our platform.
Think personal belongings versus a taxi.
7. Payment and Service Access
Services are provided on an ongoing basis subject to payment being received when due in accordance with our Payment Terms.
Access to hosting, email, website management and related services depends on active payment status.
Failure to pay when due may result in suspension of services until payment is received.
8. Your Money Back (Refund Policy Summary)
If you cancel:
We refund the full month you are currently in.
Plus any unused prepaid time.
Refunds are calculated from the amount you paid and cover the current month plus any unused prepaid time.
Refunds are issued to your original payment method within 7 working days of confirmation.
This applies to monthly, quarterly and yearly plans.
Full refund mechanics are detailed in our Payment Terms.
9. Leap Year Guarantee (366 Days)
All new clients are covered by our Leap Year Guarantee.
If you are not satisfied within your first 366 days after your website goes live:
You receive a full refund of every penny paid during that period.
No questions asked.
The Leap Year Guarantee:
Applies once only.
Cannot be claimed after day 366.
Does not replace your statutory rights.
If you leave under the Leap Year Guarantee, we will assist with transition support for up to 100 days.
10. Guaranteed Happy
All clients are covered by Guaranteed Happy.
Our five core promises are:
Vision Promise
Your website will deliver the agreed design and functionality within your chosen plan.
Price Promise
The price displayed for your chosen plan is the price you pay when you join.
Your core monthly fee remains fixed unless you change plans or we provide advance notice of a pricing adjustment in accordance with our Payment Terms.
No hidden fees. No automatic upgrades.
No Upsell Promise
We do not pressure clients to purchase additional services.
All recommendations are optional and based on your stated goals.
On Time Promise
If we agree a deadline in writing, we will meet it, provided all required content, approvals and information are supplied by you on time.
We respond to service-related messages within 24 working hours during business hours (Monday to Friday, 12:00–20:00).
No Pester Promise
We do not send unsolicited marketing.
We do not cold call.
We contact you only where necessary to deliver services, provide billing information, communicate policy updates, or respond to your enquiries.
If we materially fail to meet one of these promises and you notify us in writing, your next month is free and you may choose a £30 gift card or £30 charity donation.
Claims are reviewed promptly and resolved within 5 business days.
11. Content Responsibility
You confirm that you have the necessary rights, licences or permission to use any content you provide to us, including text, images, logos and media.
You are responsible for ensuring your website content complies with applicable laws and regulations.
We do not independently verify the legal accuracy or ownership of content supplied by you.
12. Your Content and Data
We only use your content to deliver the services you have asked for.
We do not sell it.
We do not market it.
We do not snoop.
We may make minor technical adjustments where necessary to keep your website working properly across devices, browsers and software updates.
If we would like to use screenshots, images or logos from your website on our own website or marketing materials, we will always ask in writing first. You have the right to refuse. We will not be offended.
If we would like to place a footer link on your website linking to PayMonthlyWebsites.com, we will request this in writing. You have the right to refuse. Your services remain the same either way.
That’s it.
13. Hosting, Uptime, and Reality
We use UK based servers and aim for high reliability.
Technology is not perfect.
Unexpected outages, power cuts, upstream failures, or events outside our control can happen. We are not liable for those, but we will communicate clearly and work to restore services as quickly as possible.
Planned maintenance is carried out during off peak hours where possible.
Liability for such events is governed by the Limitation of Liability section below.
14. Backups and Leaving Safely
We back up websites after changes and keep recovery options in place.
You should always keep your own backups.
If you cancel your services, we will make your data available for download for up to 12 months. After that, we may delete it.
While we maintain backups, you remain responsible for retaining your own copies of important content.
15. Acceptable Use
You agree not to use our services for unlawful, abusive, fraudulent or harmful activity.
We may suspend services where content or activity places us, our infrastructure or other users at risk.
16. Third-Party Providers
We use trusted third-party providers to deliver parts of our service. This includes payment processors such as Stripe and GoCardless, and infrastructure providers used to host and manage websites.
While we choose reputable providers, we are not responsible for outages, service interruptions or technical failures outside our reasonable control.
Your use of those services may also be subject to their own terms and policies.
17. Suspension and Termination
We may suspend services where:
Payment is overdue
There is unlawful activity
There is abuse of services
There is material breach of these Terms
Suspension does not remove your ownership of your domain or website.
18. Refusal of Service
We reserve the right to refuse or discontinue services where:
The services requested are unlawful, abusive or harmful
There is material breach of these Terms
Continued service would place us, our providers or other users at risk
We will act reasonably and in good faith.
19. Limitation of Liability
To the fullest extent permitted by law:
Our total liability is limited to the total amount paid by you in the 12 months preceding the claim.
We are not liable for:
Loss of profits
Loss of business
Loss of data beyond our backup obligations
Indirect or consequential losses
Nothing in these Terms limits liability for fraud, death or personal injury caused by negligence, or other liability that cannot be excluded under law.
20. Data Protection
We process personal data in accordance with our Privacy Policy.
21. Force Majeure
We are not liable for delays or failure to perform caused by events beyond our reasonable control, including but not limited to:
Internet outages
Hosting provider failure
Cyber attacks
Natural disasters
Government restrictions
22. Continuing Obligations
Clauses relating to ownership, liability, data protection and governing law continue to apply after termination.
23. Entire Agreement
These Terms, together with our Payment Terms and Privacy Policy, form the entire agreement between us.
They replace any previous discussions, understandings or representations relating to our services.
24. Changes to These Terms
We may update these Terms from time to time.
Where changes materially affect your rights or pricing, we will provide advance notice.
Continued use of our services after notice constitutes acceptance of the updated Terms.
25. Governing Law
These Terms are governed by the laws of England and Wales.
Your statutory rights remain unaffected.
26. Contact
Questions about these terms can be sent by email to hello@paymonthlywebsites.com.
Legal notices must be sent in writing to our registered address and clearly marked.
PayMonthlyWebsites.com
16 Surbiton Road
Manchester
M40 2UU
United Kingdom.
We do not handle legal matters by phone.
The Bottom Line
We will treat you fairly.
We will be clear about what we do and do not do.
We expect the same in return.
That is the deal.
Last reviewed: Friday 20th February 2026.