Terms of Service.
The Rules of the Road.
TL;DR Read This If You Read Nothing Else
- You must be 18 or over to use our services.
- If you act for a business, you must be authorised to do so.
- You own your domain and your website content.
- Our software, systems, and platform stay with us.
- Use our services legally and respectfully.
- Do not abuse, hack, spam, or cause harm.
- You can cancel anytime and we will not hold your assets hostage.
- Refunds only exist where explicitly stated in our Payment Terms.
- If something goes wrong, contact us first.
- If you do not agree with these terms, do not use our services.
If you are happy with that, you will be happy with the full terms.
Who Can Use Our Services
You must be at least 18 years old.
If you are acting on behalf of a business, you confirm that you have the authority to do so, including the authority to make payments.
By using our services or making any payment, you agree to these terms.
If you do not agree, that is fine. Just do not use our services.
Account Responsibility and Safety
You are responsible for your account and everything done with it.
This includes:
Keeping login details private
Making sure only authorised people have access
Letting us know immediately if something looks wrong
If we spot suspicious activity, we may temporarily restrict access to protect your account and contact you.
Ownership Who Owns What
What You Own From Day One
Your domain name
It is always yours.
If we register your domain, it is registered to you, in your name and to your address, never ours.
If you cancel your services with us, you are responsible for making arrangements to transfer or manage your domain.
We take no liability for expired domain names caused by account cancellation, suspended services, or failed, expired, or inaccurate payment methods.
Your website
It is always yours.
This includes all images, text, and content created for your website.
After any account cancellation or suspension, we retain your files for 12 months.
We will delete them sooner if you ask us to.
Stay or leave, these are yours.
We can not transfer a domain or any website files on an account that has an outstanding balance.
If payment remains outstanding for 12 months or more, the account will be closed.
Once closed, there is no way to make payment or recover the domain name or any website files.
What We Always Own
Our software and platform
Themes, plugins, frameworks, and custom code
Hosting infrastructure and systems
Security, performance, and management tooling
Our brand, logos, methods, and intellectual property
When you leave, you can take your content, but not our platform.
Think personal belongings versus a taxi.
Acceptable Use
Use our services legally, honestly, and respectfully.
You must not use our services to:
Break the law
Send spam or unsolicited bulk messages
Upload malware, viruses, or harmful code
Infringe copyright or trademarks
Harass, threaten, or abuse others
Attempt unauthorised access to systems or accounts
Minor issues will be discussed first.
Serious issues such as fraud, security breaches, or illegal content may result in immediate termination.
Your Content and Data
We only use your content to deliver the services you have asked for.
We do not sell it.
We do not market it.
We do not snoop.
We may make minor technical changes where necessary to keep your website working properly across devices, browsers, and updates.
That is it.
Hosting, Uptime, and Reality
We use UK based servers and aim for high reliability.
Technology is not perfect.
Unexpected outages, power cuts, upstream failures, or events outside our control can happen. We are not liable for those, but we will communicate clearly and work to restore services as quickly as possible.
Planned maintenance is carried out during off peak hours where possible.
Backups and Leaving Safely
We back up websites after changes and keep recovery options in place.
You should always keep your own backups.
If you cancel your services, we will make your data available for download for up to 12 months. After that, we may delete it.
Domains
Your domain is always registered to you, not to us.
We manage it as part of your plan unless you choose to manage it yourself.
If an account is suspended or unpaid, we do not automatically renew domain names.
Where possible, we may notify you before a domain expires. This is a courtesy, not a guarantee.
Cancellation and Ending Things
You can cancel at any time using our stated cancellation process.
No exit fees.
No asset holding.
No drama.
Payment behaviour during and after cancellation is governed by our Payment Terms.
Fees, Refunds, and Guarantees
All pricing, billing rules, refunds, offers, and guarantees are governed exclusively by our Payment Terms.
This includes, but is not limited to, the Leap Year Guarantee and Guaranteed Happy.
Any refund issued under a guarantee is not an admission of fault or liability.
Liability Plain English Version
We provide our services as is.
Our liability is limited to the amount you have paid us in the previous 12 months.
If we make a mistake that affects your business, we will act reasonably to put things right. We carry appropriate insurance for this purpose.
Third Party Services
Our services may include links to or rely on third party tools or platforms.
We are not responsible for how those services operate, change, or fail.
Use them at your own discretion.
Changes to These Terms
We do not change these terms often.
If we do, we will notify you by email.
Changes apply from the relevant billing period unless stated otherwise.
Contact
Questions about these terms can be sent via our website or by email to hello@paymonthlywebsites.com.
Legal notices must be sent to our registered address and clearly marked.
We do not handle legal matters by phone.
The Bottom Line
We will treat you fairly.
We will be clear about what we do and do not do.
We expect the same in return.
That is the deal.
Last reviewed: Monday 04 August 2025