Your Money Back.
Simple, Clear and Fair.
Refunding unused time isn’t optional. It’s fair. It’s your right.
You pay for a service. If you want to stop, we refund what you haven’t used. That’s it.
How refunds work
We refund the full month you’re currently in, plus any unused prepaid months.
Day 1 or day 30, it doesn’t matter. You get the whole month back.
Refunds are issued to your original payment method within 7 working days of confirmation.
Pay monthly services
Cancel anytime. You get the full month you’re in refunded. No charges for the next month.
Black Friday prepaid offers
Paid yearly or quarterly and decide to stop halfway through?
You get the current month refunded, plus all unused prepaid time.
Refunds are calculated from the amount you paid and cover the current month plus any unused prepaid time.
We do not charge any cancellation or exit fees.
What stops when you cancel
Services stop once we confirm and process your cancellation. Your website. Your email. Your hosting.
Your refund is calculated from the moment you send your cancellation request — not when we see it. That’s important.
Send a cancellation late on Friday night and we won’t see it until Monday after 12 noon. But your refund still counts from Friday. We’ll confirm we’ve received it, and once you confirm you want to go ahead, we process the refund.
Your domain name
Your domain is yours. Here’s what you can do:
Keep it with us. We’ll continue renewing it each year and you pay the annual renewal fee. You still own it. Domain renewal fees are non-refundable once paid.
Transfer it. Take it to another provider and manage it yourself. We’ll help with the transfer.
Let it expire. Do nothing and it expires naturally. We won’t renew it.
Tell us what you want to do when you cancel. If you don’t, we’ll ask.
Your website
Your website is always yours.
When you cancel, we provide a backup of your full website and keep a copy securely for 12 months.
If you need it during that time, just ask.
You can read more about how leaving works on our Goodbye Made Easy page.
How to cancel
Head to our Goodbye Made Easy page for the full process.
Questions?
Found better?
If you find a better refund policy, tell us.
We reviewed over 500 web design companies. Most offered no refunds at all. Very few had a clear refund policy.
We’re always open to being proven wrong.